Once you finalize the booking of a unit, all agreements of rental policy are enforced. You understand by booking your selected property that you have agreed to follow the outlined terms and conditions. All rates subject to change before you have officially booked.
DEPOSIT AND PAYMENTS: 50% of your reservation is due within 24 hours of your reservation. The total is due 30 days prior to your check in date. If you have a credit card on file it will be charged automatically unless other payment arrangements are made. Please review your reservation and make sure all the information including check in and check out dates are correct.
SECURITY DEPOSIT: Your credit card on file will be authorized for $250.00 security deposit. This amount will be reserved in the event of damage or cancellations.
**LOST KEYS WILL BE CHARGED $100 plus Locksmith fees, if this service is necessary.
PAYMENT TERMS: Credit Cards, Electronic Funds or Electronic Checks are accepted. There is a $50 charge for all returned checks plus the cost of collection.
CANCELLATION: There is a $50.00 or 3% cancellation fee whichever is greater for any cancellation prior to 30 days before your arrival date. There are absolutely NO REFUNDS if the reservation is cancelled less than 30 days prior to the arrival date for all bookings.
RATES: Rates, terms and applicable taxes are subject to change without notice. We reserve the right to move Guest up to 30 days in advance to a comparable property or refund the Guest the amount paid.
CHECK-IN AND CHECK-OUT: The rental period begins at 4:00 p.m. on the day of arrival and terminates at 11:00 a.m. on the day of departure, unless prior arrangements have been made. Early check-ins will incur a charge of $25, while late checkouts will incur a charge of $50/hr past normal checkout time. The properties are professionally cleaned and inspected before and after each rental to ensure that all guests have a clean comfortable stay. Please be thoughtful of renters who may be checking in on the same day that your checkout is.
UNIT TAMPERING: Please do not move any of the furniture inside the unit you are renting. Our units are individually-owned and furnished by the owners, so please do not alter their home. Any unplugging of cords or tampering with electrical devices is not permitted. If a device inside the unit is not functioning correctly, please contact Diamond Peak Management and we will handle the issue. If any furniture is found to have been moved, or any cords unplugged/devices moved, a $50 fee will be applied to your card. You may also be charged full retail price for any damage done to furniture or electrical devices caused by your tampering.
DAMAGE AND CLEANING ISSUES: You will not incur any additional charges if the following items are adhered to:
If card cannot be charged for damages, we reserve the right to enforce legal procedures to reimburse for damages caused by guests.
If you experience any problems with the vacation property during your stay, please contact us. Should a problem remain unresolved, you are required to notify us in writing within 7 days of your return. No action can be taken or liability accepted for any complaints received after this period. We aim to resolve complaints within a timely manner. The details of which will be kept confidential to only the parties involved.
NO SMOKING: Smoking is not allowed in any of our units. Smoking is not allowed outside by any open window/door. Smoking is permitted on balconies as long as the doors and windows are closed. If evidence is found of smoking inside the unit(s), a $250 fee will be applied to your card for cleaning and odor removal.
SEVERE WEATHER: We do not refund rents or deposits lost due to cancelled or shortened stays because of weather. Departures due to inclement weather do not warrant refund of rent or deposit. We suggest Vacation Travel Insurance during the severe alpine weather conditions.
PET POLICIES (Allowed in Pet Friendly Units Only): There is a maximum of two pets per guest allowed in each unit. Guest pets must be treated for fleas and ticks prior to arrival. Guests must pick up pet waste and tightly tie the remnants in a plastic bag if staying in a Pet Friendly Unit. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A cleaning fee of $50/hr will be charged if there is any report of pet hair on bedding and sofas. A $250 fee will be applied to your card if pets are discovered in non-pet friendly units. Guest pets must be leashed at all times when outside of the unit. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time.
COMMUNITY RULES: Guest agrees to abide by rules of the community. These may be posted in the unit or at the community pool or office. These rules may change from time to time.
FALSIFIED RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be permitted to check-in.
GUEST assures us that the tenants will observe all conditions and terms of this agreement as to maintaining the rental in good order and appearance and will conduct themselves in a manner inoffensive to neighbors.
GUEST assures that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses, which are caused by the tenant and/or the tenant’s guest(s).
GUEST agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises.
GUEST and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordinance, nor commit waste or nuisance on or about the premises.
GUEST agrees that during the term of this agreement and such further time as he/she occupies the premises, he/she will keep the rental clean and free of trash, garbage, and other waste; and all pipes, wires, glass, plumbing and other equipment and fixtures in the same condition as at the beginning of, or may put in during the term of the agreement, reasonable wear and tear and damage by unavoidable fire and casualty only exception.
GUEST agrees to indemnify and save our company harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the premises by the GUEST, tenants, or guests or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the premises. We accept no responsibility or liability for any loss or damage or alteration to the terms of your reservation caused by events beyond our control, including but not restricted to war, terrorist activity, civil commotion, flight delays, or cancellations, airport closures, loss of luggage, adverse weather conditions, fire flood, or industrial dispute. We cannot accept any liability for failure of public supplies such as water, electricity, Internet or breakdown of the air conditioning system. Nor for the consequences of the action or omissions of persons who may control or supply main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control.
We cannot accept any liability for your personal safety during your vacation. It is particularly important that children are supervised at all times in and outside the vacation property. We assume no responsibility for accidents. You are reminded to exercise care as to your personal safety, and the safety of your companions. Whenever possible, valuables should be left secure and out of sight.
CREDIT CARD AUTHORIZATION: I understand and consent to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated. Additional charges may include: excessive cleaning fees; damages beyond normal wear and tear and non-returned keys. All charges not covered under the Damage Protection Insurance may be included.
QUIET TIME: 10PM – 7AM
If you wish to print a copy of this rental policy to bring with you on your trip, a PDF is available here.